In an emergency

International SOS

If you find yourself in an emergency situation contact International SOS* by:

Phone: +1-215-942-8478
Membership #: 27ACAS593560
Or through the Assistance App

Travelers may also contact:                                                 

  • Local authorities or the host institution (if applicable) for immediate assistance.
  • The nearest embassy or consulate.
  • SFU’s Campus Public Safety at +1-778-782-4500

Incident reporting

All health and safety incidents, including near misses, must be reported to the involved person’s supervisor and online though the SFU Health & Safety Incident Reporting System within 24 hours of the incident occurring. If the involved or injured person is unable to complete the report, it may be filled out by the person's supervisor or another individual with knowledge of the incident.


*If you chose to contact an ISOS Assistance Center to report an emergency, any personal information you provide will be stored outside of Canada.

Your use of an ISOS Assistance Center is voluntary. The personal information you disclose to an ISOS Assistance Center (any information you provide to report an emergency, medical incident, or receive advice from an Assistance Center agent) is stored on servers located outside of Canada. Storage of your personal information outside Canada means the information resides in a foreign jurisdiction and will be subject to that jurisdiction’s laws. Privacy protection afforded by BC"s Freedom of Information and Protection of Privacy Act will not apply. You may wish to review the ISOS privacy policy before using the service.

The information you provide through the ISOS Assistance Center is collected under the authority of the Freedom of Information and Protection of Privacy Act (R.S.B.C. 1996, c165) S. 26(c) and the University Act (R.S.B.C. 1996, c 468). It is related directly to and needed by the University to administer the Simon Fraser University Travel Safety Program. The information can be used to provide assistance in the event of an emergency while you are abroad on a university-related activity.

If you have any questions about the collection, use or disclosure of your personal information please contact the Travel Safety Coordinator, Discovery 1 room 1300, 8888 University Drive, Burnaby, BC Canada V5A 1S6, +1 778 782 3560, or email: