Support during international incidents, global events and crises
SFU community members often have deep ties to their home community. We recognize that world events that impact a person’s home community (conflict, natural disaster, violence or restriction of rights and freedoms) can cause distress and can impact their education or work at SFU.
For faculty and staff
If you are affected by any world event and need support, please see SFU’s Community Supports page.
For students
If you are a student who needs help because of stress or hardship due to a world event, please see SFU’s Community Supports page. SFU also has additional support, including academic concessions (at the discretion of your instructor or professor) for missed classes, uncompleted work, or missed exams, as well as mental health resources and various advising supports for students.
Support for international students
Case by case: International Student Advising Team
The SFU International Student Advising team support students with questions relating to Canadian immigration documents and regulations, medical insurance and the Canadian healthcare system and intercultural transition support and referrals.
Need a listening ear?
For many, religion forms a big part of a person’s identity. SFU's Multifaith Centre encourages students, faculty, and staff to express and practice their faith. It offers faith care and wellbeing support, including one-on-one support with a chaplain, weekly group meetings, social events, and space for students, staff and faculty of faith. If you need spiritual support feel free to request a Chaplain, or if you want to know more about faith based support at SFU visit the Multifaith website.
Mental health
SFU Health & Counselling
SFU Health & Counselling offers numerous supports, including self-led resources, counselling services and one-on-one support, as well as urgent support. Access Case Managers are available to support students directly impacted by the situation, providing relevant resources, triaging and emotional support.
MY SSP
My SSP is available 24/7, via app or phone, to all SFU students (graduate, undergraduate and post-doc). Students can access immediate and ongoing, confidential mental health and well-being support. Available in multiple languages from North America or abroad.
Academic help
Academic Concessions
Academic concessions are granted when unexpected situations or circumstances prevent students from participating in course-related activities, which could include missing a class, or completing graded work or exams. Speak with your instructor to understand what support is available. Granting an academic concession is up to the discretion of the instructor.
Academic Advising (Requires CAS Login)
If you are experiencing a situation needing academic support, please connect with an academic advisor directly or through Advisor Link and get access to their success team for support.
Fees and financial help
Student Fees
Students can connect with Student Accounts should they need support with delayed payments, or any questions/concerns related to their student fees.
Financial Aid
If financial assistance is required, please contact SFU Financial Aid and Awards. Students can be reviewed on a case-by-case basis to determine eligibility for one-time emergency assistance. You can also speak with a financial advisor to find out more about Bursary Funding.
Safety
Global Affairs Canada (GAC)
Travel Advice and Advisories and essential information for Canadians abroad, including country-specific reports.
Travel Safety Program
SFU is dedicated to ensuring the safety and well-being of students, faculty, and staff engaged in university-related international travel. The Travel Safety Program supports SFU community members by promoting effective health, safety, and security practices that help minimize risks to both travelers and the university. Find pre-departure resources and links to the travel registry and emergency SOS.
International Travel Registry
The SFU Travel Registry is a central place for students, faculty, and staff to register their university-related travel with SFU. The information provided will be used to locate and assist you in the event of an international incident. Registration prior to departure is required.
International SOS
- Membership number: 27ACAS593560
- Android/iOs: Assistance App | International SOS
- Emergency Assistance: +1-215-942-8478
Personal safety and violence prevention
Services are available to support your in-person and online safety and security. Confidential reporting of emerging risks to your safety and personal safety consult is available by emailing safe@sfu.ca.
Campus Safety and Security
Campus Public Safety is available 24/7 for urgent assistance and provides emergency support, first aid response, and help to guide emergency responders (fire, ambulance, police) to the right place on campus quickly.
- On-campus urgent response for safety, security and first aid: Call 778-782-4500
- Non-urgent reporting: Call 778-782-7991
SFU Safe App
SFU Safe is the university's official safety mobile app. It lets you easily access important safety and security information, resources, and services with just a few clicks—whenever and wherever you are on any of our three campuses. Download the SFU Safe App.
Student support, rights and responsibilites
The Office Of Student Support, Rights & Responsibilities
Working with students with complex needs or circumstances that have the potential to severely impact their academic efforts, their personal safety or the safety of others. A case manager can help triage a concerning situation and direct you to appropriate resources.
Delaying your residence move in or move out
Residence and Housing
Students living in one of our Residences can reach out to Residence Life staff for situations such as delated move in/out or late residence fees.