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RESIDENCE MAIN OFFICE
HOURS
Front Desk: December 1 - 24: Open 24/7, Monday - Sunday
6:00 a.m. - 11:00 p.m. Regular hours and services
11:00 p.m. - 6:00 a.m. - Overnight hours and services:
- Noise complaints and lockouts only
- Please return during regular hours for all other services
Winter Break Hours
Front Desk: December 24 - January 1
The Residence Front Desk and Main Office will be open on a limited basis throughout the Winter Break. Note that hours are subject to change.
- December 24: closes at 4:00PM
- December 25 and 26: Closed
- December 27 to 31: 11:00AM - 5:00PM
- January 1: 10:00AM - 10:00PM
- January 2: 24/7
Phone
778-782-4201
When the Residence and Housing Office is closed, emergency supports are available through:
- Emergency Services 9-1-1
- Campus Public Safety
Urgent Line: 778-782-4500
Non-Urgent: 778-782-7991
Social Media
- Instagram: @sfureslife
- TikTok: @sfu_residences
- YouTube: SFUresidence
- Twitter: @SFUResidence
- Facebook: @SFUResidences
Mail Pick up is available 7:00 a.m. to 11:00 p.m.
- Allow 3 to 5 days for processing.
- Make sure to update your correspondents with your new mailing address.
- SFU Residence and Housing will not accept any mail if you are no longer a resident and will return all mail to sender.
The Residence and Housing front desk team will not accept grocery deliveries because of the perishable nature of these goods. Restaurant orders (via UberEats, DoorDash, SkipTheDishes, etc.) should be delivered directly to the appropriate residence building.
A few tips to ensure that your mail is delivered
- Always include the receiver's full name (i.e. first name AND last name)
- If you are receiving mail - You must display your legal name as it appears in MyPlace@SFU
- All Addresses should be legible
- Do not use acronyms
- Do not use abbreviations
Burnaby and Vancouver pick up and delivery addresses
Amazon Hub Locker (Burnaby only)
Collect a Package at an Amazon Hub Locker
Amazon Hub Locker - Burnaby Campus Only
- Always include the receiver's full name (i.e. first name AND last name)
- If you are receiving mail - You must display your legal name as it appears in MyPlace@SFU
- All Addresses should be legible
- Do not use acronyms
- Do not use abbreviations
Adding the Amazon Hub Locker "KAYLUM" and "GUSTAVA" to your Amazon Account
How to Select the KAYLUM or GUSTAVA Amazon Hub Lockers located in residences
Note: when you complete the process, the map and address show that the locker is located outside of residences. The Amazon Hub Locker – Kaylum is located in front of Shell House in residences, while Gustava is located at the back of Courtyard Residence near the childcare facility.
Amazon Hub Locker Step-By-Step (PDF)
- Go to Amazon.ca
- Hover over Account & Lists (Top right beside Return & Orders) and select Your Account
- Click on Your Addresses
- Click on + Add Address
- Under Add a new address, Click on Or find an Amazon pickup location near you >
- 2 Options
- Option 1: Select Search near your current location and look for the Amazon Hub Locker: “KAYLUM” or "GUSTAVA"
- Option 2: In the Find pick up locations near: type Simon Fraser University and select the Burnaby, BC location
- Click on the yellow button that says Add to address book
To pick up your package, do one of the following:
For Lockers that require a pickup code
- Go to the Locker location. (Amazon lockers called "Kaylum" available outside Shell House and "Gustava" available behind Courtyard Residence near the childcare facility)
- To use the locker, residents can add the locker to their Amazon address book and select the location as their shipping address during checkout
- Once a package is ready for pickup, residents receive an e-mail with a unique 6 digit code that they’ll use to remove the package from the designated slot. This code will open their specific locker only. Locate the 6-digit pickup code and barcode in your delivery confirmation email.
- Enter your pickup code on the touch-screen display or scan the barcode using the Locker scanner. The scanner is located directly beneath the touch screen of the Locker.
- Packages are available for pickup for 3 calendar days; if they are not picked up, they are returned for a refund
- There is no additional cost to use an Amazon locker
- There are restrictions on items that can be delivered to a locker (size and weight).
- For more information, students can visit HERE for more information
For Lockers that require a smartphone with the Amazon Shopping app installed:
- Go to the Locker location.
- Tap the Start Pickup button in your delivery confirmation email. You'll be navigated to the Locker detail page in the Amazon Shopping app.
- When the Locker detail page loads, wait a few seconds for the app to connect to the Locker automatically via Bluetooth.
- Once connected, you'll be able to tap the Open Locker button in the app to open the Locker.
Note: If you want someone else to pick up your package from an Amazon Hub Locker, simply forward the delivery confirmation email with the pickup code or the Start Pickup button to that person. If your package was delivered to a smartphone Locker, the person who's picking up the package on your behalf will need a smartphone with Bluetooth connection and the latest version of the Amazon Shopping App.
Burnaby residence
Mailing address
Your Name
Your Building, Your Room #
8888 University Drive, SFU
Burnaby, BC
V5A 1S6
Where to pick up mail
There are 2 options for mail pick up - General and Amazon Lockers
General Mail Pick Up
Residence Administration Building,
2010 Courtyard Residence
8888 University Drive SFU
Burnaby BC, V5A 1S6
Amazon Lockers
You can have your Amazon packages delivered to the amazon lockers located just outside of the Shell House building entrance. See below for details
Family Housing
Mailing address
EAST BUILDING (Grey)
Your Unit #
8650 University Crescent
Burnaby, BC
V5A 0G6
WEST BUILDING (White)
Your Unit #
8989 Highland Court
Burnaby, BC
V5A 0G7
Where to pick up mail
- Canada Post deliveries will be placed in your unit mailbox inside the building
- Non-Canada Post (i.e. FedEx, UPS, etc...): delivery and notices will be sent directly to you. This is to ensure there is a safe, secure and accountable tracking process for all your parcels
- When a parcel delivery is attempted, the driver will drop a parcel pick-up slip to the door at the front entrance of the building
- Please make sure that you are using your full address including unit number
- When you receive a pick-up slip notice, it will include the address of the outlet where you parcel is held for you
- Present your slip and ID to retrieve your parcel
Vancouver residence
Mailing address
Your Name
Your Unit # - 308 Hastings St West
Vancouver, BC
V6B 0P7
Where to pick up mail
- Canada Post deliveries will be placed in your unit mailbox inside the building
- Non-Canada Post (i.e. FedEx, UPS, etc...): delivery and notices will be sent directly to you. This is to ensure there is a safe, secure and accountable tracking process for all your parcels
- When a parcel delivery is attempted, the driver will drop a parcel pick-up slip in the newly created mail drop box at the front entrance of the building
- Please make sure that you are using your full address including unit number
- When you receive a pick-up slip notice, it will include the address of the outlet where you parcel is held for you
- Present your slip and ID to retrieve your parcel
Hours
Main Office: Open 24/7, Monday - Sunday
6:00 a.m. - 11:00 p.m. Regular hours and services
11:00 p.m. - 6:00 a.m. - Overnight hours and services:
- Noise complaints
- Lockouts
- Overnight guests services (late check ins, etc.)
Phone
778-782-4503
Website
Email
About us
SFU’s Residence and Housing department is an integral part of SFU’s academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.
Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner.
SFU Residence and Housing acknowledges the Traditional Coast Salish Lands including the Tsleil-Waututh (səl̓ilw̓ətaʔɬ), Kwikwetlem (kʷikʷəƛ̓əm), Squamish (Sḵwx̱wú7mesh Úxwumixw) and Musqueam (xʷməθkʷəy̓əm) Nations.