eStore Enterpriseget help

IT Services recommended laptops, desktops, accessories and audio visual equipment is available for quick purchase or special order.

Visit eStore Personal for personal purchases.

How do I order?

What is the equipment purchase program?

IT Services eStore provides access to various recommended devices for staff, faculty and students. These devices are recommended for Enterprise use for SFU Information Systems. The inventory includes laptops, desktops, accessories, document cameras, speaker phones etc. All Staff and Faculty devices are SFU owned assets, meanwhile student devices are direct purchases through our partnerships with DELL and Apple.

Who can purchase

These items are for university purchased and owned hardware for SFU faculty and staff.

Visit eStore Personal for personal purchases.

Payment - IT Services in-stock items via JV

Please fill out and submit a JV to IT Services for the total amount including taxes.  
Your item(s) will be available for pickup from Strand Hall same or next day.

Order Form

Payment - Microserve & Simply Computing orders via FINS

Purchases can only be paid by department account or project in FINS.
Purchases using research funds must follow research funding guidelines and receive approval from Research Accounting.

Note: PD funds do not qualify for purchasing SFU owned hardware.

Purchase Requisition

IT Services stocked items: create a JV for the total including tax and send to us

Instructions for creating a PR can be found here.

Finance - Procurement:
Phone: 778-782-8008
Email: procurement@sfu.ca
https://www.sfu.ca/finance/departments/procurement-page.html

Delivery Times

  • IT Services stocked items can be picked up when you provide us with a signed JV for the total including taxes
  • Microserve stocked items will ship within 2 business days (we have a baseline of stock they keep for us)
  • Simply Computing stocked items will ship within 2 business days (depending what they have avilable at retail)
  • Custom or BTO items will generally take 4-6 weeks

Shipment Address

We suggest equipment purchased through the program be delivered to local IT support or enterprise IT support for configuration and management.

Covid-19 update: IT Services can accept shipments Mondays-Thursdays during regular business hours (BBY SRY VAN)

Warranty Claims

Warranty claims are made directly whith local or enterprise IT support.

To request warranty support, please provide the following information:

  • Device make and model
  • Identification number: service tag number, serial number and asset tag
  • Detailed description of the probelm

Repairs are initiated by local IT support or enterprise IT support using the following methods:

Where's the online store?

Microserve eStore - coming August 2020 
Simply Computing eStore - TBA

Dell Premier - contact IT Services for access

Steps

  1. Select the device type Dell/Apple
    1. Sign into Microserve purchasing portal or
    2. Sign into Apple supplier  
    3. Create an online eQuote. Please contact us if you don't have access.
  2. Create a purchase request in FINS, and get the approval from your department.
  3. Once the purchase requisition is approved, the equipment will be shipped within two business days based on availability of stock.

     

Please note that Microserve uses servers located outside of Canada, and so the BC Freedom of Information and Protection of Privacy Act must be considered when using this service.

Questions or feedback?