Yes, we can obtain quotes for purchasing for:

• Different device model
• Different specs (RAM, SSD, accessories, or options)

In addition to our partners Microserve and Simply Computing, approved vendors also include:

• Apple Education Store - promotional free items not available on enterprise purchases
• Dell Premier - we recommend the enterprise lines Optiplex (desktop) and Latitude (laptop)

If you'd like something custom from Apple or Dell send us a screenshot for an enterprise quote.

Warranty claims can be made with either your local support points or via enterprise IT support.

To request warranty support, please provide the following information:

• Device make and model
• Identification number: service tag number, serial number and asset tag
• Detailed description of the issue

Repairs are initiated by local IT support or enterprise IT support using the following methods:

• Dell RMA - https://techdirect.dell.com
• Microserve - cmc@microserve.ca
• Simply Computing - https://simplycomputing.formstack.com/forms/sfu

• The Microserve eStore servers stores account data in the United States but remains FIPPA compliant.
• However, if you ship directly to a staff or faculty member's home address you will need their express permission. Home addresses are considered personal information and wll be stored outside of Canada if used in the Microserve eStore.

During COVID, IT Services is able to accept shipments to SFU's Vancouver, Surrey and Burnaby locations. If you prefer to pick-up your items at one of our campus locations please use the following shipment addresses.