PASSES AND SINGLE-SESSION DROP IN POLICIES

Refunds & Transfers

• Passes are non-refundable within 5 days of the pass start date.

• Exceptions may be considered with a valid medical note or with Manager approval.

• Passes are non-transferable. 

• Refund requests follow SFU Recreation’s general Refund Policy unless otherwise stated.

• SFU Recreation reserves the right to modify or cancel programs as needed, including due to low registration, unforeseen circumstances, or conditions that make any such activity unsafe.

• Single-session drop-ins are non-refundable and non-transferable.

Pass Activation & Usage 

• Passes have a defined start and end date; access is only valid within this period.

• Members must pre-register for all classes included in their pass.

• On-site registration is available on a first-come, first-served basis when space permits.

Member Registration 

• Class registration opens 1 week prior to the class date.

• Registration closes 15 minutes after the class start time.

Cancellations

• Members must cancel their class registration at least 1 hour before the class start time. 

• SFU Recreation reserves the right to review and suspend pass or membership privileges in cases of excessive cancellations or no-shows.