Frequently Asked Questions

Q: Who can access services here?  

A: Absolutely any member of the SFU or FIC community can access services at the SVSPO, regardless of sexual orientation, gender, age, visa status or any other factor.

Q: Are your services free?

A: All of the services at the SVSPO are free of charge.

Q:  Are your services only available at SFU’s Burnaby Campus Sexual Violence Support and Prevention Office? 

A: Case Managers can meet you at a location that is most comfortable for you. That can be within our offices, or at any of the SFU campuses. Case Managers can also meet you at an alternate location off campus if you prefer, or meet with you remotely by phone, text or video. 

Due to the new guidelines issued by SFU, SVSPO will be working remotely and will not be offering in-person service as of March 18, 2020 until further notice. Our services will be available via phone, email and video chat. Contact us at sv-support@sfu.ca or 778.782.7233.

Q: How can I book an appointment?

A: You can connect with the Case Managers in a variety of ways. You can call our office at 778.782.7233, email us at sv-support@sfu.ca, or connect directly with a Case Manager through their confidential emails and cell phone numbers, located on the Contact Us page on our website.  If you prefer to text, you can text our cell phones too! Check our Contact Us page for more information on drop-in hours. 

Due to the new guidelines issued by SFU, SVSPO will be working remotely and will not be offering in-person service as of March 18, 2020 until further notice. Our services will be available via phone, email and video chat. Contact us at sv-support@sfu.ca or 778.782.7233.

Q: How long do I have to wait for my appointment?

A: We can usually meet with clients within 24 hours of receiving a request, during business hours. 

Q: If I make an appointment with a Case Manager, who will be present?

A: You can choose who is present at your appointment.  Feel free to bring a support person, a friend or request that another resource (ie: Counsellor, Victim Service worker) to be present. We will do our best to fulfill these requests. Otherwise, your appointment will be a one-on-one meeting with a Case Manager.

Q: What is your confidentiality policy?

A: Please refer to the GP44 Sexual Violence and Misconduct Prevention, Education and Support, Section 11.0 Access to Information, Confidentiality and Protection of Privacy. Our confidentiality policy can be found here: https://www.sfu.ca/policies/gazette/general/gp44.html.

Q: Do I need to give you my real name? 

A: You do not need to identify yourself to connect with the SVSPO.  Any SFU or FIC community member can connect with us and receive information on reporting, medical or other options and resources which are available through SFU or elsewhere in our greater community.  You only need to identify yourself if you are requesting formal action. For example, making a formal report of sexual violence to the University or requesting accommodations.

Q: Can I receive help without describing specific details of the assault?

A: You can receive assistance from the SVSPO without providing specific details of your experience.  However, the University may require further details if you choose to make a formal report through the institution, and that information is required for an investigation. Although some details may be needed outside of an investigation and formal report, you are welcome to share as much or as little of your experience as you are comfortable with.

Q: Can I receive support without filing a formal report?

A: Absolutely. You do not need to file a report either on or off campus to receive support services at this office.

Q: Do you provide access to counselling services? 

A: The SVSPO offers streamlined counselling services to connect persons impacted by sexual violence to an SFU counsellor who has specialized capacity in this area.  This connection also includes options to minimize your retelling of your experience, should you wish for that.

Q: Do you provide 24/7 crisis support?

A: We do not provide 24/7 crisis support, we provide support during our office hours from Monday to Friday, 9:00 AM to 4:30 PM. If you require immediate crisis support call 911 and if you are on campus, reach campus security emergency line at 778.782.4500

Q: How accessible is the space?

A: The SVSPO believes it is extremely important to lessen barriers whenever we are able. The building we are housed within is wheelchair accessible, has an elevator to the lower floor where our offices are, and the intake rooms have options for higher or lower levels of lighting during your appointment. Our office is scent and chemical reduced space and we have gender-neutral washrooms located at the lower lever of Diamond Alumni Centre. 

Due to the new guidelines issued by SFU, SVSPO will be working remotely and will not be offering in-person service as of March 18, 2020 until further notice. Our services will be available via phone, email and video chat. Contact us at sv-support@sfu.ca or 778.782.7233.

Q: Will you call the police?  If I want the police to be called, can you help me contact them?

A: The SVSPO will respect your privacy as per SFU’s policy GP44.  Unless we are required by law to contact outside authorities, we will only do so with your consent.  If you wish to contact police, the SVSPO can help you do so and can assist you with transportation options to meet with police in person,as well as ongoing support in the reporting process if you request this.

Q: My assault happened a long time ago and not on campus, can I still receive support?

A: The SVSPO can provide support regardless of when or where the incident(s) took place. 

Q: Can I access your services if I received a sexual violence disclosure from someone and need advice on how to support this person?

A: Yes. For those who received a disclosure, the SVSPO can provide support, advice and resources. We invite you to connect with us to learn how to support this person and how to support yourself. You may familiarize yourself on how to support survivors via this online resource on the SVSPO website: https://www.sfu.ca/sexual-violence/supporting-survivors.html

Q: I am an SFU student who’s working full-time and can’t access the services during regular office hours. How can I access your services outside regular hours?

A: We can arrange something outside of regular hours to accommodate your schedule. You can call us at 778.782.7233, email us at sv-support@sfu.ca, or connect directly with a Case Manager through their confidential emails and cell phone numbers, located on the Contact Us page on our website to arrange an appointment.