WiFi internet

Wireless printers are not supported on the new Wi-Fi network as it is an internet only service. All devices will only have access out to the internet with all Device to Device traffic being blocked. This is an important security measure to prevent attacks and virus proliferation within the network. You are more than welcome to use a USB/Printer cable or use Bluetooth to connect any printers to your computer.

If you have both an access point and a personal microwave in your apartment, please ensure the microwave is not located directly under the access point as it could potentially interfere with the signal.

Check to ensure your login name and password work to log onto Eduram on the SFU Wi-Fi system elsewhere on campus

If it doesn’t work anywhere, contact SFU IT helpdesk (SFU students) or the FIC IT squad (FIC students)

If it only doesn’t work in Residence, submit a maintenance request

Due to the streaming abilities of these devices over a network, for security reasons we have disabled the use of smart home assistants (Amazon Echo, Google Home, etc.) over the Wi-Fi network. However, you are more than welcome to still use these devices as Bluetooth speakers.

The new Wi-Fi solution has increased the bandwidth by 30Mbps downstream and 30Mbps upstream compared to the temporary solution which was asymmetrical at 30Mbps downstream and 3Mbps upstream.

If you would like to use a hardwired connection in your room for internet, please use an Ethernet cord to connect to one of the following options:

• Wall jack port in your room labelled 'A' if you live in Hamilton Hall, Shell House, or the Charles Chang Innovation Centre.
• Wall jack port in your room labelled 'B' if you live in Townhouses, McTaggart Cowan House, Shadbolt House, Barbara Rae House, or Pauline Jewett House.
• Access point labelled 'internet' (4th port) if your room had an access point installed on the wall or ceiling in any of the residence buildings.

Note: East/West Towers and Family Housing Buildings do not include capacity for in suite hardwired internet connections

The SFUResNet uses both 2.4GHz and 5GHz bands on the single SSID.  Devices that are capable of operating on the 5GHz band will connect to those channels via band steering.

If you are gaming on a PlayStation, Xbox, Nintendo, etc., there will be another Wi-Fi network name/SSID you will have to select. This does not apply to laptops and computers, so PC gamers are fine to connect to the Eduram network. The ResGamer SSID connects to the same Wifi network as Eduroam and ResGuest. It does not provide faster service and is not intended for phones, tablets or laptops.

Gaming devices will require a single specific logon. Your device must be registered for this SSID to work.

• Log in to the MyPlace@SFU housing portal
• Go to "My Room" then select "continue to services" and complete the Gaming System Registration form
  
• You will need to provide the gaming device's MAC address

It normally takes 1-2 business days for SFU facilities to go into the Wi-Fi dashboard and add your gaming device to the list of authenticated devices. 

• The login information will then be emailed to your SFU email account

If your device is running MAC randomization, this will need to be disabled in order for you to connect to the ResGamer network. If you are unable to disable the MAC randomization you will not be able to connect to the WiFi.

WPA2 is an encryption methodology to ensure all traffic between the end wireless device and the access point is encrypted or "scrambled".  This Wi-Fi protection is a simple methodology to ensure wireless SSID has a level of security. To protect against device to device access within the Wi-Fi SSID or wireless network, firewall rules have been put in place to block all device to device traffic.  This is the reason wireless printers are not supported on the network. The blocking of device to device practice is common in most hotels and major university housings.

Any access point has the ability to spoof any SSID.  As per the Acceptable Use Guidelines, spoofing the SFUResNet is in direction violation of this guideline. The SFUResNet has over the air monitoring that will detect and log devices that attempt to spoof the SFURes SSID. The SFUResNet blocks all device to device traffic. The network has security tools and logging to track traffic abnormalities.

The SFUResNet has redundant firewalls to protect against outside systems attacking internal computing devices.  In addition, all device to device traffic is blocked to prevent internal computing devices from attacking and/or packet flooding other internal computing devices. This type of activity would be in violation of the Acceptable Use Policy (AUP). It is highly recommended that all end computing devices have some level of protection in the form of a system firewall, malware, and virus protection to protect against malware gaining access to personal information stored on the end devices.  The network cannot prevent a user from installing unknown software on his or her own device.  Also, the network cannot prevent a user from connecting to an un-secure website and entering credit card information.