Nurture a university-wide information systems community delivering services as a unified team that continuously improves people, processes, and data to provide the best client service in the higher education community.

1. Ensure excellent client service permeates and drives everything we do by:

a. Leveraging industry better practices to continuously improve our processes

b. Re-examining organization structure continuously to improve our services

c. Providing a seamless single point of contact for our clients

2. Socialize our information systems to maximize the value of our services to our clients by:

a. Building strong partnerships throughout SFU to improve trust and understanding

b. Developing an SFU information systems service catalogue and actively promoting the services

c. Developing and measuring service level agreements for each service in the catalog

3. Foster a culture that inspires and motivates staff by:

a. Improving leadership and managerial practices throughout all information systems organizations

b. Developing consistent, university-wide IT role core competencies and career laddering

c. Investing in the continuous growth of staff from recruitment to retirement

d. Investing and developing future generations of leaders by promoting from within wherever possible

e. Seeking input and engaging employees on issues that impact their work

f. Providing timely, accurate, proactive communication to employees

g. Developing individual performance development plans for staff based on the annual information systems plan