Job Opportunity - PCN Program Lead WRSS Division of Family Practice

12- Month Contract - PCN Program Lead, WRSS Division of Family Practice

Are you a clinician wanting more experience in program design? Are you interested in joining an exciting project team while leading program development in team-based care in the primary care sector?

Reporting to the Primary Care Network (PCN) Manager, the PCN Program Lead is responsible for providing senior-level collaborative program development, specifically related to the PCN program deliverables, for the roll-out of the program across the White Rock South Surrey (WRSS) Division of Family Practice community.

ROLE AND RESPONSIBIITIES

The PCN Program Lead will have specific responsibilities related to the onboarding and integration of new PCN clinicians (e.g., social workers, nurses, patient educators, mental health clinicians, pharmacist), new family practice doctors and their clinic staff teams (clinic managers, medical office assistants), and the coordination, facilitation, and implementation of various elements of the team-based care design for the WRSS PCN model.

This role will also work with the Division Evaluator to implement evaluation and use results for the purpose of program development and design. The role includes coordination and alignment across various working groups and with stakeholders encompassing physicians, community partners and health authorities. The PCN Program Lead is responsible for taking a proactive approach to ensure deliverable progress occurs, and that project milestones are met and effectively communicated, both across the team and with internal and external stakeholders in partnership with the PCN Manager.

Responsibilities will include coordinating project deliverables, organizing meetings, preparing meeting materials, research, consultation, and writing reports. This position requires a demonstrated ability to work with multiple groups of clinicians, including Family Physicians, Social Workers, Pharmacists, Patient Educators, and Nurses in an interprofessional teambased care model, as well as an ability to think proactively and strategically. The successful candidate communicates clearly (both written and oral), brings curiosity and humility, respects different perspectives, works efficiently, and is highly reliable and responsible.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking:

• Identifies areas of significant concern or opportunity and initiates research to identify critical problems.

• Establishes clear goals and priorities and determines criteria for assessing issues and opportunities.

• Systemically analyzes relationships between different information sources and apparently independent problems and issues.

• Proactively resolves highly complex, undefined issues and anticipates trends and outcomes that are not readily apparent on the surface

Building Relationships:

• Exercises a high degree of political acumen.

• Maintains effective communication and collaborates with peers, organization wide.

• Seeks referrals from others with relevant expertise and influence.

Problem Solving:

• Diagnoses problems from multiple angles and probes underlying issues to generate multiple potential solutions.

• Proactively anticipates and prevents problems.

• Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.

• Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

Communication:

• Consistent transparent communication with PCN Manager to ensure quickly evolving projects and programs details are shared and problem solved with Manager.

• Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues, peer groups, and organizational partners in ways that support problem solving, planning, and consensus-building.

• Seeks to understand differing opinions, tests ideas, open-minded.

• Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

WHAT YOU BRING

• A university degree and/or recognized professional designation in a related field, and up to four years of progressive and related experience.

• Experience and adept at balancing significant concurrent activities and projects with attention to details and effective time management.

• Ability to work efficiently and independently. • Ability to thrive and make progress in an environment where clarity about the work emerges over time.

• Ability to apply logical, and evaluative thinking to define problems, collect information, establish facts, and determine optimal solutions.

• Excellent interpersonal, communication and relationship management skills, with a demonstrated ability to interact with highly trained professionals and senior managers.

• Experience supporting multi-stakeholder groups. • Experience facilitation meetings.

• Research and writing skills and proven ability to develop clear communication.

• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook.

• Curiosity and self-initiative to learn.

• Clinical experience an asset

To apply, email wrssdfp@divisionsbc.ca with your resume and cover letter.