Tuition refund appeal - undergraduate

The SFU Enrollment Appeals Committee hears appeals for refunds of tuition fees and tuition penalties for classes dropped due to extenuating circumstances beyond your control.

This page works with Chrome, Safari and Firefox. Microsoft Edge may not display properly.

Before you fill out this form, please review the criteria:

The criteria

Criteria and Time Limit for Tuition Refund Requests

In order to be eligible for a tuition refund request, the following must apply:

  • the student must apply within one calendar year of the date the course(s) were dropped*
  • The course(s) in question must be either dropped, withdrawn (WD on transcript), or withdrawn under extenuating circumstances (WE on transcript)**
  • the student's request is based on an eligible reason per the criteria below

*Exceptions may apply if the request is related to a Retroactive Withdrawal Under Extenuating Circumstances (see below).

**Our office will usually not accept requests for courses that are graded or still in progress. However, students may reach out to our office at irreac@sfu.ca for advising on their specific circumstances. 

Withdrawals Under Extenuating Circumstances (WE)

If a student is pursuing a WE, the WE application must be complete and a decision reached before the student can apply for a tuition refund. For more information, please consult the WE website

Retroactive WEs and Tuition Refund Requests

If a student receives a retroactive WE and wishes to request additional refund through our office, but the courses were dropped more than one year prior, please contact us.

Admissions Deposit Appeals

Do not submit admissions deposit appeals to our office. Please consult the admissions appeals website for more information. 

Please note:

  1. Be sure to include all supporting documentation such as medical notes, death certificates, etc. Applications without supporting documents may result in a processing delay.
  2. When you describe the extenuating circumstances that you feel entitle you to a refund of fees, be sure to include details, such as a brief description of the nature of the circumstances and how they affected your decision to withdraw from the course(s), and the dates when relevant events occurred. 
  3. Be sure to include supporting documentation such as medical notes, death certificates, etc.
  4. If you are submitting a tuition refund request application following a WE application, you may submit the same Healthcare Provider Statement included with your WE application.
  5. Only students with current SFU computing IDs will be able to open the appropriate Tuition Appeal Application.
  6. To avoid incurring the late fee payment penalties, students are advised to pay their tuition and other fees by the stated tuition deadline date.

Eligible grounds

Medical

Medical requests must be accompanied by the Health Care Provider form. Please note we do not require detailed medical records or the disclosure of a diagnosis, rather the University requires that the form confirm the specific dates on which the student visited the health professional and should include details on the following:

  • the degree to which the health issue (or treatment, in the case of medication, for example) is likely to have affected the student's ability to study, attend classes, or sit examinations;
  • the length of time over which the student's abilities were likely hampered by the condition
  • the fitness of the student to resume studies 

If the condition began prior to the semester of the tuition refund request, there needs to be documentation of how the condition has worsened or changed in an unforeseeable way. It is expected that students with pre-existing conditions work with the resources available to them in order to develop an academic plan accomodating their condition and needs.

Compassionate

  • Death of a loved one, including immediate or extended family member, or close friend. A death certificate or obituary in English is required as documentation. If these documents cannot be obtained, please contact our office at irreac@sfu.ca so that we may assist you in finding a potential alternative.
  • A sudden change in personal or familial responsibilities, such as taking care of an ill loved one or taking over childcare responsibilities for an ill loved one. 
  • Other unanticipated events not mentioned above will be considered, provided there is clear documentation.

Other extraordinary circumstances, including but not limited to:

  • Unanticipated transfers or deployments for military and first responder personnel
  • Administrative errors

Ineligible grounds

Financial reasons

Financial concerns alone are not considered an eligible reason for a refund request. For students facing financial hardship, we encourage connecting with Financial Aid & Awards for advising and support.

Being unaware of tuition refund dates and deadlines

In order to enrol in courses, students must agree to the Student Declaration and Responsibility to complete enrollment actions. The Student Declaration and Responsibility states that students are responsible for knowing and adhering to all deadlines and policies in reference to enrollment and fees. 

Nonpayment or Nonattendance

Failure to pay tuition by the tuition payment deadline will not result in an automatic course drop, and failure to pay tuition is not a valid reason for a refund. Students are responsible for all fees incurred by their enrollment actions. Similarly, failure to attend classes in which a student is enrolled is not a valid reason for a refund request.

Issues pertaining to course content or instructor performance

Please refer concerns and feedback to the relevant department

Workload, difficulty, or scheduling issues

It is the student's responsibility to manage their workload, difficulty level, and scheduling needs, and as such these are not considered eligible reasons for a refund request.

Courses not fitting academic program or graduation plan

It is the student's responsibility to understand requirements and work with advisors if necessary to ensure enrollment decisions are suited to their academic plan

Overenrolling to attend classes before dropping in order to save seats in preferred classes

Students should only enrol in courses they intend to take. Please note that students are responsible for tuition and fees for courses that they were enrolled in from the waitlist. For this reason, it is advised that students drop themselves from any waitlist for courses they no longer intend to take. Overenrollment to secure preferred enrollment opportunities is not a valid reason for a refund request.

Note: if you would like to submit a tuition refund appeal for more than one term, then you will need to submit a separate application for each term.

Please note: In addition to the summary, please attach a detailed explanation as one of the additional documents.

Grounds for request

List of supporting documentation to be attached

Note: failure to include complete official documentation may result in your appeal being delayed or denied. Please submit all documents in either .pdf or .jpg/.jpeg format. You may combine multiple supporting documents, such as multiple doctors' notes, into a single .pdf document. Maximum total attachments: 15MB - you may encounter a "server error" if you exceed this limit. Please adjust the size of your attachments and retry.

*
The total size of uploaded attachments can be no larger than 15MB
 
The total size of uploaded attachments can be no larger than 15MB
 
The total size of uploaded attachments can be no larger than 15MB
 
The total size of uploaded attachments can be no larger than 15MB
 
The total size of uploaded attachments can be no larger than 15MB
 
The total size of uploaded attachments can be no larger than 15MB

I hereby accept and submit myself to the policies, rules and regulations for Simon Fraser University and any amendments thereto which may be made while I am a student of the University, and solely to the laws of the Province of British Columbia and the federal laws of Canada, and I promise to observe and be bound by the same, and, in any litigation, to attorn to the exclusive jurisdiction of the Courts of the Province of British Columbia or Canada, as applicable. (from the SFU Calendar)

This form will be processed by:

Information, Records and Registration, Student Services, MBC 3200 Tel:  778.782.6930
8888 University Drive, Burnaby, B.C., V5A 1S6, Canada Email: irreac@sfu.ca

 

Freedom of information and protection of privacy:

The information on this form is collected under the authority of the University Act (RSBC 1996, C.468, s.27[4a]). This information is needed, and will be used, to decide upon your appeal. The information may be shared with the Associate Director, Advising or designate for follow-up contact from an Academic Advisor. If you have any questions about the collection and use of this information, contact the Associate Registrar, Information, Records and Registration at 778.782.3198.