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Get help
We’re here to help you navigate key student services — from logging in to goSFU and managing your classes, to getting your SFU ID, accessing U-Pass BC, paying tuition and fees, and requesting refunds. You can also find information on graduation applications, official documents, and campus hours and locations.
What do you need help with
Need help?
Contact Registrar Information Services by phone or chat (LiveHelp)
Email: reginfo@sfu.ca
Phone: 778 782 6930
Fax: 778 782 4969
Need an SFU ID card?
System Notice
March 3 - We are experiencing network connectivity issues that are impacting phone calls and chats. Thank you for your patience while our team navigates this issue. We have escalated this to our technical team for investigation. If your question is not urgent, please do not hesitate to contact us via email at reginfo@sfu.ca.
Registrar & Information Services
|
10 AM - 12:30 PM; 1:30 - 3:30 PM |
Financial Aid and Awards
|
10 AM - 12:30 PM; 1:30 - 3:30 PM* *Unavailable on the phone on February 27 from 1:30 - 3:30PM. |
Undergraduate Admissions*
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Wednesdays, 11:00 AM - 12:30 PM & 1:30 - 3:00 PM |
Undergraduate Records
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Mondays, 1:30 - 3:30 PM Tuesdays, 1:30 - 3:30 PM Thursdays, 10:00 AM - 12:30 PM |
*Applicants can also submit their admission questions online using the Future Students portal.
Burnaby campus
location_on Address
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM
Surrey campus
location_on Address
Mezzanine (top of the entrance staircase)
250 - 13450 – 102nd Avenue
Surrey, B.C. V3T 0A3
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM
Vancouver campus
location_on Address
1100 Harbour Centre, Vancouver
Harbour Centre
515 West Hastings Street
Vancouver, B.C. V6B 5K3
Hours of operation
Monday to Thursday: 10 AM - 5 PM
Friday: 10 AM - 4 PM