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We’re here to help you navigate key student services — from logging in to goSFU and managing your classes, to getting your SFU ID, accessing U-Pass BC, paying tuition and fees, and requesting refunds. You can also find information on graduation applications, official documents, and campus hours and locations.
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Phone/LiveHelp
Email: reginfo@sfu.ca
Phone: 778 782 6930
Fax: 778 782 4969
Please note that the Registrar and Information Services offices will be closed on all General Holidays.
Phones/LiveHelp hours of operation
Registrar & Information Services
|
10 AM - 12:30 PM; 1:30 - 3:30 PM |
Financial Aid and Awards
|
10 AM - 12:30 PM; 1:30 - 3:30 PM |
Undergraduate Admissions*
|
Mondays, Wednesdays, and Fridays from 11:00 AM - 12:30 PM and 1:30 - 3:00 PM* *December 15 (Mon): No phone coverage from 1:30 - 3 PM. |
Undergraduate Records
|
Mondays, 1:30 - 3:30 PM Tuesdays, 1:30 - 3:30 PM Thursdays, 10:00 AM - 12:30 PM |
*Applicants can also submit their admission questions online using the Future Students portal.
Contact Registrar and Information Services via LiveHelp for quick questions regarding goSFU, enrolment, academic dates and deadlines, tuition, University policies and regulations, transcript requests, SFU ID cards, form completion and custom letters. Sign in using your SFU computing ID through a secure connection.
Burnaby campus
location_on Address
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM
Surrey campus
location_on Address
Mezzanine (top of the entrance staircase)
250 - 13450 – 102nd Avenue
Surrey, B.C. V3T 0A3
Hours of operation
Monday to Thursday: 9 AM - 4 PM*
Friday: 10 AM – 4 PM
Vancouver campus
location_on Address
1100 Harbour Centre, Vancouver
Harbour Centre
515 West Hastings Street
Vancouver, B.C. V6B 5K3
Hours of operation
Monday to Thursday: 10 AM - 5 PM
Friday: 10 AM - 4 PM