- Enrolment Services
- Finances
- Advising
- Career and Volunteer
- mySFUPlan
- New Undergraduates
- Undergraduate Admission
- Transfer to SFU
- Apply
- Requirements
- Programs
- Fees & Scholarships
- Tours & Events
- Student Experience
- Parents & Guardians
- Connect with Us
- Support and services
- Black Student Centre
Get help
We’re here to help you navigate key student services — from logging in to goSFU and managing your classes, to getting your SFU ID, accessing U-Pass BC, paying tuition and fees, and requesting refunds. You can also find information on graduation applications, official documents, and campus hours and locations.
What do you need help with
ID card and name change topics
Email: reginfo@sfu.ca
Phone: 778 782 6930
Fax: 778 782 4969
System Notice
February 26 - We are experiencing network connectivity issues that are impacting phone calls and chats. Thank you for your patience while our team navigates this issue. We have escalated this to our technical team for investigation. If your question is not urgent, please do not hesitate to contact us via email at reginfo@sfu.ca.
Registrar & Information Services
|
10 AM - 12:30 PM; 1:30 - 3:30 PM |
Financial Aid and Awards
|
10 AM - 12:30 PM; 1:30 - 3:30 PM |
Undergraduate Admissions*
|
Wednesdays, 11:00 AM - 12:30 PM & 1:30 - 3:00 PM |
Undergraduate Records
|
Mondays, 1:30 - 3:30 PM Tuesdays, 1:30 - 3:30 PM Thursdays, 10:00 AM - 12:30 PM |
*Applicants can also submit their admission questions online using the Future Students portal.
Visit us on campus
Please bring your SFU ID card or valid government-issued photo ID for identity verification. Electronic copies are not accepted.
Burnaby campus
location_on Address
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM
Surrey campus
location_on Address
Mezzanine (top of the entrance staircase)
250 - 13450 – 102nd Avenue
Surrey, B.C. V3T 0A3
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM
Vancouver campus
location_on Address
1100 Harbour Centre, Vancouver
Harbour Centre
515 West Hastings Street
Vancouver, B.C. V6B 5K3
Hours of operation
Monday to Thursday: 10 AM - 5 PM
Friday: 10 AM - 4 PM