Get help

We’re here to help you navigate key student services — from logging in to goSFU and managing your classes, to getting your SFU ID, accessing U-Pass BC, paying tuition and fees, and requesting refunds. You can also find information on graduation applications, official documents, and campus hours and locations.

What do you need help with

U-Pass BC and Compass Card topics

Need help?

Contact SFU U-Pass BC office via phone or chat (LiveHelp)

Email: upass@sfu.ca
Phone: 778.782.6930
Fax: 778.782.4263

Use LiveHelp to reach Registrar and Information Services for quick questions about enrolment, dates, tuition, goSFU, transcripts, IDs, policies, and forms. Sign in securely with your SFU Computing ID.

Launch liveHelp

Compass Card Support

Visit the Compass Card website
Phone: 604.398.2042

System Notice

March 3 - We are experiencing network connectivity issues that are impacting phone calls and chats. Thank you for your patience while our team navigates this issue. We have escalated this to our technical team for investigation. If your question is not urgent, please do not hesitate to contact us via email at reginfo@sfu.ca.

Registrar & Information Services For all general Inquiries	10 AM - 12:30 PM; 1:30 - 3:30 PM
Financial Aid and Awards For all inquiries related to scholarships, awards, work study, bursaries and student loans	10 AM - 12:30 PM; 1:30 - 3:30 PM* *Unavailable on the phone on February 27 from 1:30 - 3:30PM.
Undergraduate Admissions* For inquiries related to your application to SFU	Wednesdays, 11:00 AM - 12:30 PM & 1:30 - 3:00 PM
Undergraduate Records For current students and alumni For inquiries related to your student record and official documentation	Mondays, 1:30 - 3:30 PM Tuesdays, 1:30 - 3:30 PM Thursdays, 10:00 AM - 12:30 PM

*Applicants can also submit their admission questions online using the Future Students portal.

Student Services