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We’re here to help you navigate key student services — from logging in to goSFU and managing your classes, to getting your SFU ID, accessing U-Pass BC, paying tuition and fees, and requesting refunds. You can also find information on graduation applications, official documents, and campus hours and locations.

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U-Pass BC and Compass Card topics

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Contact SFU U-Pass BC office

SFU U-Pass BC office

Email: upass@sfu.ca
Phone: 778.782.6930
Fax: 778.782.4263

Registrar & Information Services For all general Inquiries	10 AM - 12:30 PM; 1:30 - 3:30 PM
Financial Aid and Awards For all inquiries related to scholarships, awards, work study, bursaries and student loans	10 AM - 12:30 PM; 1:30 - 3:30 PM
Undergraduate Admissions* For inquiries related to your application to SFU	Mondays, Wednesdays, and Fridays from 11:00 AM - 12:30 PM and 1:30 - 3:00 PM* *December 15 (Mon): No phone coverage from 1:30 - 3 PM.
Undergraduate Records For current students and alumni For inquiries related to your student record and official documentation	Mondays, 1:30 - 3:30 PM Tuesdays, 1:30 - 3:30 PM Thursdays, 10:00 AM - 12:30 PM

*Applicants can also submit their admission questions online using the Future Students portal.

Use LiveHelp to reach Registrar and Information Services for quick questions about enrolment, dates, tuition, goSFU, transcripts, IDs, policies, and forms. Sign in securely with your SFU Computing ID.

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Compass Card

Web: https://www.compasscard.ca/help
Phone: 604.398.2042

Student Services