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Get help
We’re here to help you navigate key student services — from logging in to goSFU and managing your classes, to getting your SFU ID, accessing U-Pass BC, paying tuition and fees, and requesting refunds. You can also find information on graduation applications, official documents, and campus hours and locations.
What do you need help with
Help videos
Watch these quick videos to learn how to use goSFU, enrol in classes, pay fees, and check your progress.
Adding, dropping and swapping classes topics
Need help?
Contact Registrar Information Services by phone or chat (LiveHelp)
Email: reginfo@sfu.ca
Phone: 778 782 6930
Fax: 778 782 4969
Please note that the Registrar and Information Services offices will be closed on all General Holidays.
Registrar & Information Services
|
10 AM - 12:30 PM; 1:30 - 3:30 PM |
Financial Aid and Awards
|
10 AM - 12:30 PM; 1:30 - 3:30 PM |
Undergraduate Admissions*
|
Mondays, Wednesdays, and Fridays from 11:00 AM - 12:30 PM and 1:30 - 3:00 PM |
Undergraduate Records
|
**No phone coverage (Dec 15–19)** Mondays, 1:30 - 3:30 PM Tuesdays, 1:30 - 3:30 PMT hursdays, 10:00 AM - 12:30 PM |
*Applicants can also submit their admission questions online using the Future Students portal.
Visit us on campus
Burnaby campus
location_on Address
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM
Surrey campus
location_on Address
Mezzanine (top of the entrance staircase)
250 - 13450 – 102nd Avenue
Surrey, B.C. V3T 0A3
Hours of operation
Monday to Thursday: 9 AM - 4 PM*
Friday: 10 AM – 4 PM
Vancouver campus
location_on Address
1100 Harbour Centre, Vancouver
Harbour Centre
515 West Hastings Street
Vancouver, B.C. V6B 5K3
Hours of operation
Monday to Thursday: 10 AM - 5 PM
Friday: 10 AM - 4 PM