Refunds

Refunds as a result of Spring 2021 Scholarships, Awards, Student Loans and Bursaries

If you have enrolled in Direct Deposit you will receive your refund in your Canadian bank account. You will be sent an email notification that the money will be in your bank account within one to three business days.

Refund cheques

Due to the COVID-19 temporary closure of Student Services, cheque pick-up is not available.

Refund Cheques are mailed to Canadian addresses only:

  • If you are unable to enroll in Direct Deposit and have a mailing address in Canada on goSFU, the refund cheque will be issued and mailed to the Canadian mailing address on goSFU. Please ensure your mailing address is correct and updated on goSFU.

Due to the potential risk of the refund cheque being lost or cannot be cashed in a student’s home country, refund cheques are no longer mailed to an address outside of Canada.

If your address is outside of Canada and you are notified of a Cheque refund, you may choose to either have the refund cheque: (A) mailed outside Canada or (B) receive the refund by International Wire Payment. An International Wire Payment is a fast and secure payment method that guarantees you will receive your money in your bank account in your home country.

A)   Request the Refund Cheque be mailed to an address outside Canada:

If you want your refund cheque mailed outside Canada you must acknowledge by email from your SFU email address to student_accounts@sfu.ca that you accept full responsibility for the potential loss of the cheque and any delays associated with the cashing of the cheque in your home country. You acknowledge that SFU will not re-issue cheques that are lost in the mail. If the cheque cannot be cashed in your home country, the refund cheque must be mailed back to SFU Student Accounts before a replacement refund will be issued.

B)   Receive your Refund by International Wire Payment

To get a refund by international wire payment, you will need to email a request from your SFU email address to student_accounts@sfu.ca. Student Accounts will provide you with the International Refund Form and work closely with you to receive your money online in your bank account in your home country.

If you have a mailing address located in a sanctioned country identified by the Government of Canada, mailing the cheque to these countries is not allowed in accordance to SFU’s Trade Control Policy (GP 45). All refund amounts will be kept in your goSFU account to be applied to future tuition and student fees. When you are in Canada and can set up direct deposit with SFU, you may request a refund for the remaining amount at that time.

To Request a Refund (Canadian Bank)
  1. Enroll in Direct Deposit  at least five (5) business days before the refund date.
  2. Complete the 'Online Refund Request' at goSFU, under 'Finances'.
  3. Check the status of your request in your student account on goSFU at 'View Previous Online Refund Requests'.
Wire Payment Refund While Residing Outside of Canada
 
Please visit the International Refunds page to find out how to obtain your refund.

Note

  • Refund requests cannot be processed for the first six weeks of the term.
  • Refund cheques more than two (2) years old that are lost, destroyed, misplaced or stolen will not be replaced/reissued.
  • Cheques will not be issued for refunds less than $5.00. Payment will be made by direct deposit.
  • Direct Deposit refunds more than six (6) months old cannot be replaced or traced by the bank. We recommend students check with their bank within three business days after receiving notification from SFU of their direct deposited refund. Students should always ensure their bank information is correct and up-to-date on goSFU.

Direct Deposit Instructions

The best way to get your refund is by Direct Deposit to your Canadian bank account.

Get your personal cheque or obtain a Direct Deposit Form completed by your bank. (Note: the bank location must be in Canada).

* You cannot use banking information from your:

  • bank statements (incorrect source)
  • internet banking portal (incorrect source)
  • credit card cheques (incorrect source)

as the needed information is only on personal cheques or the Direct Deposit form.

If your banking information later changes, you must update your direct deposit information to prevent payment delays:

  1. Log in at goSFU.
  2. Under Finances, go to the drop down list that starts "other financial".
  3. Select Enroll in Direct Deposit.