FASS 204 - Communicating in conflict and negotiation: An introduction to the essential skills

Communicate with confidence

This intensive course gives an overview of essential skills and strategies for dealing effectively with conflict and negotiating in a wide range of contexts, including business, work, home, and community. Students will be introduced to foundational readings on the methods and theories of effective, collaborative negotiation and conflict resolution. This course is highly participatory and interactive.

This course runs twice a week for two weeks from May 19 - June 2, 2020. Complete before the workload of your other classes kick in!

Register now. Space is limited.

Summer 2021 course outline →

What you will learn and when it is offered

What you'll learn

  1. Articulate a personal, conscious strategy for asking questions and listening critically that balances assertion with empathy.
  2. Practice using a comprehensive, simple negotiation preparation template.
  3. Assess your strengths and areas for improvement in negotiating respectfully with negotiators who are competitive and who try to take advantage of you.

When it is offered

Wednesdays and Fridays

  • May 19 & 21
  • May 26 & 28
  • June 2


  • 9:30 am - 12:20 pm

Course instructor

Terry S. Neiman

Terry S. Neiman is a consultant and educator with a uniquely broad background in communication, mediation, business, culture studies, and in the art, science, and philosophy of negotiation. He works with communities, organizations, governments, families, and individuals on conflict intervention, harassment and bullying, technical design and problem-solving, negotiated agreements, and policy consultation. His research focuses on the special role of dialogue in everyday life. He worked as a materials scientist in the US defence industry before entering the communication field.

  • Faculty: Communications Dept., Douglas College
  • Adjunct Faculty: School of Health, Community & Social Justice, Justice Institute of BC
  • Research Associate: Vancouver School of Theology

  • SB, Materials Science and Engineering (MIT)
  • MS, Materials Science and Engineering (UCLA)
  • Cert. Con Res, Negotiation and Mediation (JIBC)
  • PhD, Communication (SFU)

His teaching is interactive, blending classroom experience with the study of science, technology, culture, and art.

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