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ALERT: The Resience and Housing Front Desk will be operating limited services on certain days in January 

Due to staffing updates, the Residence and Housing office (A1001 building) will be operating limited services only from 11:00 p.m. – 6:30 a.m. on the following nights:

  • Wednesday, January 19, 2022
  • Thursday, January 20, 2022
  • Friday, January 21, 2022

During this time, there will be no mail pick-up or housing services. The front desk will be limited to noise complaints and lockouts.
There may also be infrequent periods with no staff at the front desk.

Key Contacts During Office Closures:

  • In an emergency, call 911  
  • Campus Security Emergency Line: 778-782-4500
  • Campus Security Non-Emergency Line: 778-782-7991 (for lockouts and noise complaints if residence staff are not available)

Scheduled Power Outage on Wednesday, December 22, 2021 from 8:00 a.m. to 6:00 p.m. 

During the recent snowfall, critical power lines on Burnaby Mountain sustained damage from a fallen tree. In order to complete the necessary repairs, SFU has scheduled an emergency campus-wide power outage at Burnaby campus on Wednesday, December 22, from 8 a.m. to 6 p.m.

During this time, Facilities Services will be shutting off power to all Burnaby campus buildings, with the following exceptions of (UniverCity, Animal Care Facilities, Discovery 1 & 2, Water Tower Building)

HOW TO PREPARE/WHAT TO DO:

  • Keep a flashlight nearby as electric lights and power outlets will be out of service
  • Keep windows and doors closed to maintain heat
  • Charge your devices (cell phones, laptops, tablets, etc.)
  • Turn off or unplug electronics
  • Wear extra clothing or curl up in a blanket to stay warm
  • Head over to Cornerstone for shopping and Wi-Fi access   
  • Take a trip off campus for the day
    • Go holiday shopping
    • Try to catch a movie
    • Check out a city library

     

SERVICES THAT ARE IMPACTED:

  • Wi-Fi internet service will be interrupted and Cellular networks services may be impacted
  • Hot water will be limited
  • Building heating and ventilation will be impacted
  • Laundry rooms will be out of service
  • All elevators will be out of service
  • Refrigerators and ranges (stovetops and ovens) will not work
    • The food in your refrigerator will be fine if you open the door as infrequently as possible
  • Hallway emergency lights will remain on in North Towers, East/West Towers, McTaggart-Cowan Hall and Hamilton Hall
  • Townhouses – all lighting will be impacted.  Glow sticks are available in the Residence Office to light internal stairwells and bathrooms.

KEY CONTACTS:

  • In case of an emergency, call: 911
  • Campus Security and Residence and Housing will also provide 24/7 urgent assistance

Campus Security Emergency Line: 778-782-4500
Residence and Housing Front Desk: 778-782-4201

We understand that this is highly impactful and is undertaken by SFU Facilities as a necessary and urgent issue. Thank you for your patience and cooperation as the system is upgraded. Please feel free to connect with us via housing@sfu.ca if you have any questions or concerns.

Scheduled Wifi Outage on Saturday, July 3 

On Saturday, July 3, 2021 from 8:00am-4:00pm, there will be an SFU Burnaby campus wide WiFi outage. IT Services will be performing a planned network equipment replacement. There will be no on-campus access to the internet outside of residences from any SFU wired or wireless connections during the outage window. Please check your SFU email for details.

  • This service SHOULD NOT affect any of the Residence buildings WiFi Eduroam connection.
  • This service WILL interrupt the Residence and Housing Front Desk services during this time. 
    • Limited services include provision of phone services, lockouts and answering questions/inquiries only. 
    • Don’t forget to have your keys on you at all times.

Affected SFU Online Services:

  • Canvas
  • goSFU
  • myINFO
  • mySchedule
  • SFU Mail

SCHEDULED RESIDENCE-WIDE POWER OUTAGE ON SUNDAY, MAY 2

SFU Facilities has scheduled power outages to improve Residence and Housing electrical systems. Power outages will impact all Burnaby campus residence buildings for 2 - 2.5 hours and are scheduled on Sunday, May 2, 2021. Please check your SFU email for details. Note: A second set of power outages is planned for the following week.

Buildings Impacted + Time:

8:30 AM to 11:00 AM - Shell House

10:00 AM to 12:30 PM - McTaggart-Cowan Hall

1:00 PM to 3:30 PM

  • Townhouses (Chilcotin, Cowichan, Kelowna, Kimberly, Kitmat, Penticton, Qualicum, Quesnel, Squamish)
  • Towers (Shadbolt, Barbara Rae, Pauline-Jewett, East Tower, West Tower)
  • Dining Hall
  • Hamilton Hall
  • Residence Office

Temporary Relocation of the Cannabis Station

Starting Wednesday, June 24, 2020, the Residence Cannabis-Smoking Station, currently located between McTaggart and Shell House, will be temporarily relocated to the West end of the Residence Main Parking Lot.

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