Fees & Payments
Fees for our services are on a sliding scale based on gross family income. Fees for therapy are billed per session. Individual therapy sessions are 50 minutes in length, while couples and family therapy sessions may be 50 or 80 minutes. Group therapy rates vary depending on the length and format of the group. There is a single fee for formal assessments, which is also on a sliding scale based on gross family income. Assessment fees may be paid in installments. Clients requesting this should discuss with their clinician. Fees are payable by credit card (Visa or Mastercard), cash, or cheque. We are not able to accept debit cards or e-transfer.
We are committed to providing accessible services and do not want cost to be a barrier. We will consider all requests for fee reductions based on financial need. Please speak to your clinician who will consult with the CPC Directors.
Credit Card Payments
Credit cards are the preferred method of payment. Please login to the online payment portal to submit a payment for services (Visa or Mastercard only). Login credentials can be obtained from your clinician. You'll receive an automatic payment confirmation immediately after the payment is processed. If you require an additional signed CPC receipt for insurance purposes, please discuss with your clinican to arrange for this.
We do not have the ability to directly bill insurance companies and clients are responsible for looking into their own policies for coverage for psychological services.
Cash and Cheque Payments
Cash payments should be delivered in person to the clinic. Please bring the exact amount as we are unable to provide change. Clients accessing telehealth services will need to make arrangements with their clinician to attend to the CPC to deliver cash payments.
Cheques should be made out to the "Clinical Psychology Centre" or "CPC" and provided directly to your clinician or mailed to the CPC. We do not accept post-dated cheques. Cheques are considered valid for six months from the date of issue and it is the responsibility of the client to ensure that funds are available in their account until the cheque is cleared during this period. Clients whose cheques are returned because of insufficient funds are charged an administrative fee of $25.00 for each returned cheque.
Mail cheques to:
Clinical Psychology Centre
Simon Fraser University
Saywell Hall (SWH) 9044
8888 University Drive
Burnaby, BC V5A 1S6
The CPC requires at least 24 hours' notice for cancellation of an appointment. There is no charge for appointments cancelled with 24 hours notice. In the event of a late cancellation (less than 24 hours' notice) or a missed appointment/no show, the CPC policy is as follows: clients will not be charged for the first late cancellation or no show. However, any subsequent late cancellation or no show will be billed at 50% of the fee for therapy sessions and a flat rate of $30 for an assessment session. The goal of this policy is to strike a reasonable balance between human error and personal accountability.
Please note that clients will not be charged for any late cancellations due to illness. Please complete the Covid-19 self-assessment tool before coming to the clinic. If you are experiencing any covid-19, cold, or flu symptoms, do not attend the clinic for in-person appointments.